Here’s why you should give a shit about privacy:
That’s right. You’re giving up a slice of your personal life. You want to feel safe in terms of what you’ve shared, and who can see it. You also want to keep control of it, right?
Of course you do. So here’s the personal stuff Powershop requests and holds about you: your name, email and physical address, date of birth, how much power you use, and (if you have provided it to us) health details if you rely on power for medical reasons.
So far so good? Now here’s what we use that information for: confirming your identity when you contact us, supplying power to your property, running credit checks, improving our service to you, and collecting debts.
And now for the best part: we absolutely never sell your information to third parties. In fact we’d rather sell our kidneys than sell your data. There are a few situations when we need to share it with other organisations, like when you switch to another retailer or if the lines company or metering company needs to know in order to provide their service to you.
But our bottom line is transparency. We don’t even use a customer’s real name internally when we’re sorting out issues. Instead we use customer numbers to keep everything super anonymised and private.
And control? We were literally invented to give power users control. You can pick up the phone anytime and check with our friendly team in Masterton that the information we have about you is accurate, and up to date. If it’s no longer correct, it’s your right to have it changed.